What's new​

Two clear ways to start a return​

Open an order and click Initiate Return, then pick one of two options:

• Merchant Return: your customer told you what they want to send back. Select the products and quantities yourself (the Max button selects the full quantity in one click), add the reason, and Baltix creates the return in Shopify right away.
• Customer self-service: send your customer a link to the return portal. They choose the items, the reason and their drop-off point, and you approve the request from the order.

Returns created in Shopify are handled automatically​

If a return is created directly in Shopify, Baltix picks it up. Once your return settings are ready, the customer gets an email to choose their drop-off point. The returned items are shown as read-only in the portal, so only the logistics can change.

If your return settings aren't complete yet, the order tells you exactly what's missing and links to Settings → Shipping → Return.

You choose where the parcel comes back​

Pick the parcel locker where you want to receive returns directly from the order. The customer's drop-off point and your reception point both appear in the order timeline.

Labels and tracking attached to the Shopify return​

The return label you create in Baltix is now attached to the Shopify return together with its tracking number and tracking link. Return tracking also has its own place in the timeline, separate from the outbound shipment.

Return reasons that match Shopify​

Reasons chosen by your customers (defective, wrong item, changed their mind, doesn't fit, other) are mapped to Shopify's standard return reasons, so your Shopify reports stay accurate.

Returns and refunds stay separate​

Baltix handles the logistics of a return: the request, the drop-off and reception points, the label and the tracking. Your return fees are still shown and can still be adjusted. Refunds are no longer issued from Baltix: you issue them in Shopify as usual.

Action required​

Baltix now needs one extra Shopify permission to attach return labels to Shopify returns. The next time you open the app, Shopify will ask you to approve it.

Learn more in the EU withdrawal and returns guide.

What's New​

Montonio Shipping​

Connect Montonio in Pickup Only mode to load its active carriers and pickup points, create shipments, generate labels, and sync tracking back to Shopify.

Easier setup​

Choose Montonio directly during onboarding, refresh the active carrier list, and get clear guidance when a customer phone number is required.

What's New​

Parcel locker to parcel locker​

Choose parcel locker drop-off for supported Unisend, DPD, Omniva, and SWOTZY shipping flows.

What's new​

Baltix order details in Shopify Admin​

Add the Baltix block to a Shopify order page to view the selected pickup point and open its Baltix record when the order is synchronized.

When a pickup point is selected, use Create label to generate a shipping label. The Download label menu lets you download an existing label or recreate it when the order allows it.

When no pickup point is selected, the Actions menu offers the actions available to the shop's plan: select a pickup point or generate a customer selection link. View in Baltix remains a direct link to the order.

Import orders from Shopify​

If an order is not in Baltix yet, choose Import in Baltix to start importing it in place. If Baltix needs a carrier choice, select one in Shopify's dialog and the import continues in the background.

Get started​

Add the Baltix Pickup Point for Admin Orders block from the customization menu on a Shopify order page.

What's New​

Cash on delivery with DPD Growth+​

Enable COD for DPD pickup methods and choose whether customers pay by card or cash when collecting their parcel.

Clear checkout experience​

Customers see the COD option, the amount due, and the payment type, with only compatible DPD pickup points shown.

Get started​

Read the cash on delivery guide for setup steps and testing recommendations.

What's new​

Tailored Enterprise plans Enterprise​

Activate a private offer with a secure code, custom billing, and usage allowances designed for your operation.

Public logistics API Enterprise​

Use the interactive API documentation to connect your warehouse or logistics system, search pickup points, synchronize orders, update pickup selections, and manage shipping labels.

Multi-package workflows Enterprise​

Manage every package and label separately when a single order ships in multiple parcels.

Clear API oversight Enterprise​

Review recent API activity and identify API-driven changes directly in each order timeline.

What's new​

Bulk actions​

Select multiple orders at once to create shipping labels or export order and label files in batches.

Fully EU-compliant returns​

Give EU customers the complete statutory withdrawal journey in one branded portal. Baltix guides the customer through the 14-day withdrawal request, captures the required declaration and timestamps, lets them choose a return point, and keeps every step visible.

On your side, you can review the request, create the return label, track the return, and issue the refund from the order timeline—with a complete, auditable history of the workflow.

Return portal on every plan​

The full EU-compliant customer return portal is now included with Free, Starter, Growth, and Scale—no plan upgrade required.

Get started from the Orders page or your return settings.

What's new​

Multi-package shipments​

Split an order into multiple packages, assign products and quantities to each one, and create a separate shipping label for every package.

Easier package management​

Use drag and drop, quantity controls, and quick split actions to build shipments faster while keeping every package within its weight limit.

Clear tracking for customers​

Customers can see the products included in each shipment and follow every package with its own tracking link.

Available on every plan​

Multi-package shipments are now available on Free, Starter, Growth, and Scale.

What's New​

Pickup point search radius Growth+​

In Settings → Pickup Points, set a search distance (1–50 km) so customers only see points near their address.

Closest-points fallback Growth+​

If nothing is found inside the radius, optionally show a limited number of the nearest points outside that area—or hide points entirely when fallback is off.

Bug Fixes​

Clearer message when no points are available​

When no pickup points match the address and your rules, customers now see a clear message instead of a misleading “setup in progress” error.

What's New​

Pickup Checkout Rules Scale only​

Set a product metafield rule so Baltix hides Carrier Service pickup-point rates when any product in the cart matches it.

Targeted product sync​

Sync only the metafield needed for your rule, so large catalogs can avoid a full product data resync.

What's New​

Tracking Portal $9.99/month add-on​

For you: Reduce post-purchase support requests and give your store a professional, branded delivery experience — without any extra manual work.

For your customers: Every customer automatically receives a personalized tracking link the moment their label is created, with a real-time status page showing their shipment progress and pickup point details.

How it works:

• A tracking email is sent automatically when you create a shipping label
• Customers can follow their delivery on a live tracking page
• You can also send SMS (€0.10/msg) and WhatsApp (€0.05/msg) delivery updates
• Set a monthly spending cap so SMS/WhatsApp costs stay under control

Enable it from your subscription settings.

What's New​

Find shipments with Sidekick​

Ask Sidekick to find shipments by order, tracking number, recipient, pickup point, status, or carrier.

Review shipping activity​

Get a quick summary of shipment volumes, carrier usage, missing tracking numbers, and shipments requiring attention.

What's new​

• Pickup selection at checkout — Customers see the configured number of nearby pickup points as shipping options, sorted by distance to their address
• Available without Shopify Plus — Works on Shopify Grow, Advanced, and Plus plans (previously Plus only)
• Custom pricing per carrier & country — Set a different price for each carrier in each country (e.g. Omniva LV at €2.50, DPD LT at €3.00)
• One-click setup — Register Baltix as a shipping carrier in Shopify with a single button from the Getting Started guide

Getting started​

1. Make sure your Shopify plan is Grow or higher (annual billing recommended — included for free)
2. In Baltix, open the Getting Started guide on the dashboard
3. Click Register on the new "Register shipping service in Shopify" step
4. Click Configure pricing to set the price for each carrier and country
5. In Shopify, go to Settings → Shipping and delivery, edit your shipping zone, and add Baltix Pickup Points as a shipping option

Your pickup points will now appear at checkout, sorted by proximity to the customer's address.

What's New​

Multilingual documentation​

All setup guides, tutorials, and FAQs are now available in Estonian (Eesti), Latvian (Latviešu), Lithuanian (Lietuvių), and Ukrainian (Українська) — use the language selector in the top navigation to switch.

What's new​

Customer return portal​

• Customers receive a link to initiate a return on their order
• They select which items to return, choose a drop-off pickup point, and see the estimated refund
• The return shipping cost is automatically deducted from the refund amount

Manage returns from your orders page​

• A new Returns tab in the orders list shows all pending return requests
• Each order's timeline shows the full return history — from request to refund
• Approve or decline returns, create return labels, and issue refunds directly from the order page

Flexible return shipping pricing​

• Set return shipping prices per carrier in Settings → Shipping → Return
• Choose a single price for all countries, or set different prices per country
• The cost is clearly shown to the customer before they confirm the return

Automatic email notifications​

• Return link — Sent when you generate a return link for a customer
• Return confirmation — Sent when the customer submits their return request
• Return label ready — Sent when you create the return shipping label
• Enable or disable each email in Settings → Notifications

How to get started​

1. Configure return shipping prices in Settings → Shipping → Return
2. Enable return emails in Settings → Notifications
3. Open any delivered order and click "Generate return link"
4. The customer receives the link, selects items, and submits the return
5. Approve, create the label, and issue the refund — all from one page

What's new​

• Pickup confirmation email — Automatically notify customers when their order is ready for pickup, with pickup point details and address
• Pickup reminder email — Send a reminder to customers who haven't picked up their parcel yet
• Custom logo upload — Upload your store's logo in the branding settings to personalize all outgoing emails
• Notification settings — A new Settings → Notifications page lets you choose which emails are sent and when
• Pickup point change link — Customers can change their selected pickup point directly from the email

Getting started​

1. Go to Settings → Branding and upload your store logo
2. Go to Settings → Notifications to enable customer email notifications
3. Choose which emails to send (confirmation, reminder, or both)

Emails are sent automatically based on your preferences — no manual action needed.

What's new​

• Edit customer info — Update the customer name, email, and phone number from the order detail page
• Edit shipping address — Modify address, city, postal code, and country directly in Baltix
• Shopify sync — All changes are automatically synced to Shopify
• Improved customer card — Customer info now displays with clear icons for name, email, and phone
• Shipping address section — A dedicated shipping address block is now visible on the order detail page

Getting started​

1. Open any order from the Orders page
2. Click the edit icon (pencil) next to the Customer heading
3. Update the fields you need and click Save

Changes are saved and synced to Shopify automatically.

Complete order flow​

A brand new page that walks you through the entire lifecycle of an order — from the moment a customer places it to delivery (or return). It covers both FULL and PICKUP ONLY modes with interactive diagrams showing every possible scenario: pickup point selection, label creation, courier pickups, returns, and more.

→ Read the complete order flow

Create a shipping label​

A step-by-step guide for creating, viewing, downloading, and managing shipping labels. Includes available label formats per carrier, how to handle outdated labels, and troubleshooting tips.

→ Create a shipping label

Recovery page​

Learn how to generate a recovery link so your customers can select a pickup point after checkout — useful for non-Shopify Plus stores or when a customer skips the selection step.

→ Recovery page

FAQ​

A new FAQ page with quick answers to the most common questions, each linking to the relevant documentation page.

→ Read the FAQ

Setup order updated​

The setup guides now start with App Mode and Automation as the first step, since choosing your app mode is the first decision you need to make when setting up Baltix.

What's new​

• DPD pickup points — Your customers can now select DPD Pickup parcel lockers and pickup points at checkout
• Baltic coverage — DPD is available across all three Baltic states: Latvia (LV), Lithuania (LT), and Estonia (EE)
• Shipment creation — Create DPD shipments and generate labels directly from Baltix

Getting started​

1. Go to Settings → Carriers in the Baltix dashboard
2. Connect your DPD account by entering your API credentials
3. Create or update your shipping methods to include DPD

For detailed instructions, see the Connect carriers guide.

What's new​

Five step-by-step guides now walk you through the entire setup process:

1. Connect carriers — Add your API credentials for Omniva, Latvijas Pasts, SmartPosti, and more
2. Sender address — Configure your Shopify location so carriers can create labels and schedule pickups
3. Google Maps API key — Enable the interactive map in the pickup point selector at checkout
4. Shipping methods — Create Shopify markets and shipping methods, then link them to Baltix carriers
5. Activate extensions — Enable the pickup point selector and confirmation blocks in your checkout

In-app links​

Each onboarding step in the dashboard now includes a direct link to the corresponding documentation page, so you can get help without leaving the app.